domain connection issue

[CaitieB]

Ive recently purchsed a plan and custom domain, i can not get my website to work now. 

ive waited the 24 hours, it keeps telling me to check the DNS settings, and verify them, i got the domain with square? 

it says the website had been published to the new website on my dashbord, but says its disconnected on the domain tab??

can anyone help?

I need to get my buisness back up and running 

[Arie]

Hi @CaitieB,

Thanks for writing in and welcome to our community 🙂 👋 

It might be worth checking your DNS settings in your dashboard to ensure they're set up correctly. Here's how:

1. Log in to your Square Online Overview page, go to Website > Domains.

2. Under the domain you want to work with, select Edit.

3. Under DNS Records, select Add DNS record to add new ones, or Edit by an existing DNS record to edit or delete it.

4. Modify your DNS records as necessary and select Save when finished.

The first record should be:
Type: A
Hostname: @
Value: 199.34.228.164
TTL: 1hr

The second should be:
Type: A
Hostname: www
Value: 199.34.228.164
TTL: 1hr

If you're still having trouble with your DNS after going through these steps, please give our team a call on 1800 760 137, so we can take a closer look at your settings. Our lines are open Monday-Friday, 9am-5pm AEST.