"Take payment" not showing for some customers in Appointments on computer

[EA15]

When using the Appointments scheduling system on my computer, I click on a customers appointment and their information shows up in a side panel. Some customers have the "Take Payment" button under their appointment payment info and others don't. Is there a reason only some customers show this? This means I can't process a payment on an appointment over the phone as it won't let me take a payment and enter credit card details manually.

[Seamus]

Hey @EA15,

Thanks for getting in touch and sorry to hear you're having trouble with Appointments.

This would likely need our support team to take a further look into the specific Appointments to determine what's happening here. You can call our support team on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time.

The only thing I can think of here is that perhaps some of these Appointments have been booked my your customers online and pre-paid?