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curbside order instructions not being sent to customer

At this point I've spent dozens of hours on chat and email and telephone with Square customer support. I've set up my square online store to work with my POS (Square register) to accept curbside/pickup orders. 

 

I've created custom instructions for curbside pickup, but these are not being communicated to my customers. Instead, my customers are receiving a (default??) email & sms that tells them to call the store when they arrive. 

 

The Square curbside pickup system is designed so that a customer can reply to the SMS order confirmation with the word "Here" and this will notify the staff via our POS that they've arrived. Technically speaking this works, however, there is no way that the instruction to do this is actually communicated to my customers. 

 

This is extremely frustrating. I'm ready to move to an entirely different POS. Square doesn't care that this is costing my business money in the form of lost sales, and during a global pandemic that threatens to shutter my business.

 

 

 

 

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Hi, not sure if this may help.  Square Support page Curbside.

 

https://squareup.com/help/us/en/article/6866-in-store-and-curbside-pickup-with-square-online-store

 

 

Terri

 

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

Hope This Helps!
TERRI
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Beta Member

Hi there, I've built a solution to send order notification messages to customers. You can view it here - https://squareup.com/us/en/app-marketplace/app/notify-customers

 

Please let me know if you have any questions - josh@misllc.com

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