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added site

so basically i added a new site to my current site, and it’s screwing everything up. i don’t know how to delete it without deleting my main website. i tried logging in to the weebly app but it won’t let me but it lets me online. someone please help me because my restock is soon and my website needs to be together 😞

 

Message 1 of 21
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Admin

Re: added site

Not sure I understand. Right now, only 1 site is allowed per account. Are you saying that you have a Weebly site as well as a Square Online Store? 

 

@radiantbeauty

Justin
Community Moderator, Square
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Message 2 of 21
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Re: added site

E765EDD1-413F-42B1-8545-CE96C4E46010.png

yes, i do. but now there’s an issue with the app, i get a notification when someone orders, but this (it’s in the image) that happens. i keep saying forgot password, but never got an email even though it says i did, and i checked my spam and everything 

07C663A3-992F-4E24-9593-751CA988429F.jpeg

 

Message 3 of 21
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Admin

Re: added site

Gotcha, Looping in our Ecom Team. I'll be back once I get a response 🙂 @radiantbeauty

Justin
Community Moderator, Square
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Message 4 of 21
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Re: added site

thank you!!

Message 5 of 21
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Re: added site

i got a link to reset the password and i did and then it said “no site found” the app is really convenient and this is making me upset 😐 

Message 6 of 21
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Community Team

Re: added site

Hey @radiantbeauty. I get how this can be frustrating. Are you logging in via your Square account or your Weebly account? It's possible to have more than one Square account where the site can be found.

 

I hope this has been resolved, if not, I'm happy to look further into it. 

 


Sayra
Community Moderator, Square
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Message 7 of 21
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Re: added site

I logged in with both and the same thing happened

Message 8 of 21
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Community Team

Re: added site

Sorry about the issues your having. My best suggestion is to contact our Customer Success Team tomorrow. They will be happy to walk you through more troubleshooting steps. 

 


Sayra
Community Moderator, Square
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Message 9 of 21
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Re: added site

it’s not, also do you mind removing that since it has my email? But yeah it’s not working

Message 10 of 21
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