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Hey,
My reader is saying it is permanently damaged but it is brand new. Any suggestions?
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Hey @lauramurdoch,
I noticed it's your first post, welcome to our community 👋
Sometimes the security mechanism in a Square Reader can be triggered accidentally, resulting in the reader being damaged. When this happens, you can order a warranty replacement online via this form.
Please let us know if you have any further questions, we're happy to help!