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KellyW
โ01-23-2019
11:15 PM
My Galaxy S8 active will work with card swipe, but will not pair with wireless reader.
I have tries several times to pair my new wireless reader to my Galaxy S8 active with no success. I updated the app on ky phone, even made sure both devices were fully charged. Still nothing... did I pay $50 for paper weight? Please help!
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1 REPLY 1
Hey @KellyW - Are you receiving any error messages or any strange light combinations on the reader when attempting to pair? Also, have you already given these troubleshooting steps a try? If those don't help, I recommend reaching out to our CS team so they can make sure the reader is not damaged or anything as well as advise on next steps.
Puka - She/They
Seller Community UX Designer
Seller Community UX Designer
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