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My Square Reader for magstripe (with Lightning connector) won't swipe any debit or credit card.

My Square Reader for magstripe (with Lightning connector) won't swipe any debit or credit card.

 

It says that the card declined. I call support and told me that it might not work because the credit card or debit card has a chip... all cards now have a chip and the image on their website for the square reader shows a card with a chip. 

 

Can someone help me out here.... why won't it take any payments?

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Re: My Square Reader for magstripe (with Lightning connector) won't swipe any debit or credit card.

Hey @Active-Med! Welcome to the Community.

 

If you just have the magstripe reader- those will only process credit cards in Canada. 

 

For debit you would need the Contactless + Chip reader or Terminal

 

If it is credit and still declining- it might be on the customer's end and they'll need to contact their bank to see why it declines. 

 

It sounds like it's declining because that reader you have doesn't take debit cards though. 

Ashley C
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
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