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Square Stand Lightning Connector Broken

Staff has broken off the Lightning connector on our Square Stand.It is about 3 yrs old and fits the 9.7" iPad. Is this repairable? Can the stand be opened and the cable/connector be replaced? 

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Square Community Moderator

Welcome back, @Cliffsidebrew

 

I am sorry to say that the portion of the Square Stand cannot be replaced. And on top of that, the reader is outside of the warranty window of 1 year. 

 

At that this point, I would recommend replacing the stand - if possible. 

 

Please let me know if you have any other questions. 

Kassi
Community Moderator, Square
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Is the Stand for a 9.7" iPad still available, if so how and from whom?

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Square Community Moderator

@Cliffsidebrew -

 

Sorry to say, the Stand for the 9.7" iPad isn't available in our Square Shop anymore. 

 

One place you could try is a local retail location to see if they may have any 9.7" fitting Stand in stock. Use this link to find a location near you. 

Kassi
Community Moderator, Square
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