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Where are my deposits for Interac Debit payments?

The title of this thread was updated from its original title: “Has anyone out there not been paid for their debits using the new recorder?”.

 

Has anyone not been paid for their debits using the new debit/tap?

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Square

Re: Has anyone out there not been paid for their debits using the new recorder?

Best Answer

Hey there @oxalis-rose

 

Payments accepted by tap using the Contactless + Chip Card reader (including Interac Debit Tap payments) are deposited the same way as other card payments. 

 

How are you processing Interac Debit Tap payments? Are you clicking "charge" from the Point of Sale app and making sure the transaction processes before sending your customer on their way? This video shows the payments flow: 

 

Please let me know, or contact our Support Team directly for more help. 

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Message 2 of 14
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Square

Re: Has anyone out there not been paid for their debits using the new recorder?

Best Answer

Hey there @oxalis-rose

 

Payments accepted by tap using the Contactless + Chip Card reader (including Interac Debit Tap payments) are deposited the same way as other card payments. 

 

How are you processing Interac Debit Tap payments? Are you clicking "charge" from the Point of Sale app and making sure the transaction processes before sending your customer on their way? This video shows the payments flow: 

 

Please let me know, or contact our Support Team directly for more help. 

View Best Answer >

Message 2 of 14
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Re: Where are my deposits for Interac Debit payments?

I have the same problem, made a sale 4 days ago,  i can see the receipt,  i see the tramnsaction but no deposit to the bank. Yesturday another customer paid by debit card and no transactions as well, she noticed it on her bank account that by the end of the day there is no transaction, so she contacted me in order to bring cach ... Whats going on ?

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Admin

Re: Where are my deposits for Interac Debit payments?

Hello @Anna_Perena, thanks for reaching out. I'm very sorry for the confusion with your deposit. If you're still having any trouble reconciling your payments, this may help clear things up: Match Deposits To Sales.

 

If not, please let our Customer Success Team know—they'll be able to take a deeper dive!

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Re: Where are my deposits for Interac Debit payments?

Same here, I had a bunch of transaction on over the weekend and I receive an email saying depoits made but I see not depoits. What's going on?

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Admin

Re: Where are my deposits for Interac Debit payments?

@byuen Really sorry to hear you haven't received your deposit. It looks like our CS team has reached out to you by email about this. If you still need help with this go ahead and reply to that email or call our team directly so they can take a closer look. 

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Re: Where are my deposits for Interac Debit payments?

Hi there,

 

So basically all deposits have finally arrived but a day later than what was indicated on the schedule. I was worried something was wrong. 

 

Thanks for following up. I hope this delay was isolated and I will keep and eye on thing this coming weekend.

 

Thanks

 

Bpb

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Admin

Re: Where are my deposits for Interac Debit payments?

Hey again, really glad to hear that!

 

One thing to keep in mind is that for payments taken over the weekend your deposit will be initiated on Sunday night and should be available in your bank on Monday. But that does also depend on your bank's processing speeds. Sometimes it can take an extra day for a bank to complete the deposit, and post to the money to your account. 

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Re: Where are my deposits for Interac Debit payments?

I found that was the problem - client had a debit card without interac option and i used the "other" option then the Square app asked me by the payment method, unfortunately i didn't paid my attention to the warning that said that "other" can be used only for the record and not for the actual transaction. Unfortunately i can't reach the client now in order to receive real payment ...

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Re: Where are my deposits for Interac Debit payments?

I'm also having the same problem.  I had taken a debit on Sunday and still have not received the money into the account.  It shows on that it should have gone to the bank but it didn't.  Please help me correct this.

 

Thank you for your help

 

Heather 

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