x
SBBF

can't install the app on my tablet

I am trying to install the app on my Asus tablet. When I sign into my Google Account and select the Square Point of Sale app, I get the message "This app is eligible with your device" but when I click INSTALL I get the message "No eligible devices for app install". This happens when I try on different tablets. Any suggestions? 

Message 1 of 11
355 Views
10 REPLIES 10
Admin

Re: can't install the app on my tablet

Hi @SBBF

 

That does sound strange. Have you made sure your Android tablet is fully updated to the latest operating system version?

 

Also, what device were you using exactly? Have you checked to make sure your device is compatible? You can do so from our Compatibility Page.

Message 2 of 11
347 Views
SBBF

Re: can't install the app on my tablet

Hi @EJ_,

 

Thanks for your suggestions, I'm guessing it's a non-compatability issue. So disappointing b/c it doesn't work on my husband's tablet either (I have an Asus, his is a Lenovo).

 

I was thinking I could use my tablet as a Virtual Terminal but it doesn't recognize the Square reader when it's plugged into the jack. Ditto for our other tablet and also my computer. This seems really strange to me - the fact that the Square reader isn't recognizable in anything we plug it into. If I could use Virtual Terminal and pay the lower fees with the swipe, that would off-set the annoyance of not being able to install the app. Any ideas why the Square reader isn't being recognized as a device when it's plugged into a jack? 

Message 3 of 11
343 Views
Admin

Re: can't install the app on my tablet

Hey @SBBF

 

I'm going to step in for EJ while he's out. If your device isn't listed on the compatibility page, we can't guarantee our hardware will be compatible as well. 

 

If you take a look at some of the compatible devices on the list you'll see we display which hardware is compatible as well. 

 

If you still have questions please feel free to reach out. I'd be happy to help. 🙂

Message 4 of 11
340 Views
SBBF

Re: can't install the app on my tablet

Hi @Chad

 

Is there any explanation why the Square reader isn't recognized by the jack in my tablet? I was thinking that just b/c my tablet can't install the app, it shouldn't mean that it also can't recognize the Square reader when inserted into the jack. 

Message 5 of 11
337 Views
Admin

Re: can't install the app on my tablet

@SBBF Square reader compatibility depends on the device. For example the Samsung Galaxy Tab Pro is compatible with our reader for magstripe, but is not compatible with our chip card reader. Even though they have the same connection type. 

 

Currently you can only use Virtual Terminal and a magstripe reader on a Chromebook or Apple computer. Your tablet probably runs on an Android operating system, so you wouldn't be able to accept payments using this method. 

Message 6 of 11
335 Views
SBBF

Re: can't install the app on my tablet

Oh dear, this is just getting better and better....

Message 7 of 11
329 Views
Danearthur

Re: can't install the app on my tablet

Hi Chad,

 

I'm trying to DL the invoices app on my galaxy tab s2.  i'm on Nugat 7.0 and currently using the POS beta for writing invoices.  

 

Any word if the Invoice App will rollout to my device?

Message 8 of 11
47 Views
Admin

Re: can't install the app on my tablet

@Danearthur

 

No specific word on when this might be supported. Due to the 100's of Android devices on the market we're sometimes not able to meet the requirements for compatibility, and in some cases even if you are able to use the App, it still may not be completely supported.

 

At this time we can't specifically say this product is on the Supported list.

Message 9 of 11
41 Views
Danearthur

Re: can't install the app on my tablet

ok, got it.  Thx @kellyj 

Message 10 of 11
36 Views