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Beta Member

square reader connection issues

We use square readers in our taxi business. we have a mixture of Apple and Android phones. The Apple phones work well. The Android phones are slow to hook up to the reader and go into offline mode several times per shift. We have to toggle the wireless data connection several times per shift in order to get back to online mode. Any thoughts on a solution short of switching exclusively to Apple phones.

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Hmm, that is a bit weird. I wonder if the issue stems from the OS shared by the Android devices. Can you check to see if they are all updated?  Also, check if the POS app is up to date too.

 

@SCRAMBLINMAN

 

 

Justin
Community Moderator, Square
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