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Facebook shop listing issues

Hi all,

 

Hoping someone can help. My items sync to facebook and instagram, but the issue i am having is the listing on facebook seems to be picking a random or the top of the list variation top show on the listing, which doesn’t match the picture in most occasions. I just want it to show the product and not a variation as part of the name. Is this possible? Have uploaded a photo top try and show what i mean. I want the facebook bit just to say garden rose. But when squares syncs it adds one of the variation options: black.

I can edit some of these on facebook but then square will just overwrite them again,.

hopefully someone has an answer. 

31164133-EE9E-4099-AF57-2154779F3BA8.jpeg

Message 1 of 6
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Admin

Hi @DesignsByBobby, thank you for sharing this! I'd like take a further look into this - if possible, can you share a link to your Facebook page and website with me as well? 

Tra
Community Manager, Square
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Message 2 of 6
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Yea of course. My website is www.designsbybobby.co.uk my Facebook is 

https://m.facebook.com/DesignsByBobby

 

the problem seems to be when the link from the shop goes over it is copying the first variation option and displaying it as part of the advert. I can change it on Facebook but this will only work on ones that have no variations. One that don’t it seems to be listing as “the item” then regular. Thanks for the help. 

 

 

Message 3 of 6
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I couldn't find anything on my end so I've shared this with our ECOM specialist team and get them to look into it further as well. Once I have an update from the team, I'll be sure to follow up on this thread @DesignsByBobby.

Tra
Community Manager, Square
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Message 4 of 6
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Thanks very much. Hopefully the issue I was talking about was easy enough to spot. Thanks for the help. 

Message 5 of 6
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Thanks for bearing with us while we look into this @DesignsByBobby!

 

From checking with the team, this is due to a limitation with our current sync with Facebook. Right now, the item catalog sync does not support item variation, so we have to sync just on variation. There isn't a way to manually choose which variation to sync over right now but we've flagged this as a feature request to the appropriate Product team so they can look into this further. 

Tra
Community Manager, Square
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