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Bluetooth not pairing! Square to iPad!! Panic!
just not showing up in Bluetooth (discover new devices)
any help out there?
thanks!!
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Do you have a strong internet connection? - I’ve found that to be the problem for me in the past. Have you pressed the button on the square device until 3 lights are flashing? I also force the connection on the iPad under settings Bluetooth.
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Hi , yes, strong internet connection
there are 4 lights on the square? not 3?
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Hey @Mick,
Thanks for getting in touch and sorry to hear you're having trouble connecting your reader.
Could you please try the following:
1) Forget the reader from anywhere it appears in your Bluetooth settings and also the Square app (via Settings > Hardware > Square Readers)
2) Hold down the button until the lights completely STOP flashing red. This performs a hard reset on the reader.
3) Once you've reset the reader, try connecting the reader again (via the Square POS app and NOT your device Bluetooth settings) then running a $1 test transaction on your own card as per the instructions here: https://squareup.com/help/au/en/article/5639-set-up-the-square-contactless-chip-card-reader
Let me know at which point you're getting stuck and we'll see if we can get things going!
Square, Australia
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