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Can i auto send my digital products

I've posted this under new to square although id consider myself a slightly seasoned user now, but i'm new to digital products, is there anyway i can automatically send the product once paid for, otherwise i could easily miss a sale.

Matt Davison
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https://mjdonline.square.site
Message 1 of 15
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Best Answer

HI, unfortunately, this Square Support page states an email would need to be sent to your customers with a link to the file they purchased.

 

https://squareup.com/help/us/en/article/6876-add-a-digital-item-to-square-online-store

 

Hope this helps!

Terri

 

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

 

Hope This Helps!
TERRI
Resale Collection - Hanger Hues
Examples: I use and share settings on regular Retail Format template.

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Message 2 of 15
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Best Answer

Unfortunately this isn’t yet possible but is a big feature request and will hopefully come in the near future... this is inconvenient but manageable, for now you can send the product manually.

Matt Davison
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Message 8 of 15
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14 REPLIES 14

Best Answer

HI, unfortunately, this Square Support page states an email would need to be sent to your customers with a link to the file they purchased.

 

https://squareup.com/help/us/en/article/6876-add-a-digital-item-to-square-online-store

 

Hope this helps!

Terri

 

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

 

Hope This Helps!
TERRI
Resale Collection - Hanger Hues
Examples: I use and share settings on regular Retail Format template.

View Best Answer >

Message 2 of 15
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Is there not a way to add it to the receipt? 

Matt Davison
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Message 3 of 15
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I'm here looking for answers to this also.  
This is confusing.  https://squareup.com/help/us/en/article/6889-customize-store-emails-with-square-online-store states:
"Order Confirmation: Sent after a customer completes a purchase. This email contains details about the transaction. If the order includes digital items, a link to the download is included."

 

So I'm over in my item libraries trying to figure out where I add the download URL to the item for use in the above.  Which would be very cool.

 

Everything else I'm reading here in the community underscores the need to send a follow-up email with the link to the customer.

Message 4 of 15
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When I'm in the online store > email setup > email previews > order confirmation
this is what is presented.  If this worked, it would be great. 
this leads me to believe that somewhere i can set file download links and that multiple item types can be purchased at the same time.

onegirltangling_1-1607136955702.png

 

 

Message 5 of 15
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I’d read the same and it comes up like that in the test email so id like to know how we get about doing that 

Matt Davison
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Message 6 of 15
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Did you ever get an answer about auto sending the download link or where we can upload the files?

Zaira Grant
Message 7 of 15
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Best Answer

Unfortunately this isn’t yet possible but is a big feature request and will hopefully come in the near future... this is inconvenient but manageable, for now you can send the product manually.

Matt Davison
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Shop my online store...
https://mjdonline.square.site

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Message 8 of 15
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Thank you so much for responding!

Zaira Grant
Message 9 of 15
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No problem 🙂

Matt Davison
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Shop my online store...
https://mjdonline.square.site
Message 10 of 15
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Has this been resolved yet? Can we set custom download links for digital products, to be included in the receipt? Thanks!!

Message 11 of 15
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Square Community Moderator

Unfortunately you will still need to send an email to your customers with a link to the file or files they purchased.

 

I will definitely update this thread once I hear something about the launch of this feature. I know it's long awaited by many of our Square Online sellers @jatpress. We appreciate your patience

Isabelle
Community Moderator, Square
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Message 12 of 15
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Im trying to sell access to a digital item on my square store. It would be for a video that I would host on my site, and would like to give people a time limited access to after they make their purchase on my square site. 

 

Would that be possible? To set up some sore of token, or cookie once people make their payment.

 

Thanks!

-Franco

Message 13 of 15
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Square Community Moderator

Great idea! Regretfully that's a feature that's been asked before and is currently being tracked on this thread.

 

I merged your post with it to keep up with updates around its future availability. 

 

@fgalvez714

Justin
Community Moderator, Square
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Message 14 of 15
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Hi MJDPhotograpy, 

 

I see that I am not the only one wonderng if digital downloads are able to be automated through Squre.  Hopefully this will be added soon for people doing business virtually.

Message 15 of 15
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