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Cancel Plan and Refund

Clicking Support led me to this link. Can a staff cancel my website plan and refund me? I signed up for a website from Weebly to sell digital goods later to find out automatic digital goods delivery isn't a feature. I'm disappointed and it was misleading. I'm having a hard time finding how to get a refund.  

Message 1 of 6
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Square Community Moderator

Re: Cancel Plan and Refund

Hi @violethearts2! I'm really sorry to hear the frustration regarding your experience thus far and I'm happy to refund this for you. Just to clarify - do you also want your domain cancelled and refunded or just your plan?

AshleyK
Community Moderator, Square
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Message 2 of 6
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Re: Cancel Plan and Refund

I would like both to be cancelled and refunded, the domain and plan. Thank you! 

Message 3 of 6
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Square Community Moderator

Re: Cancel Plan and Refund

Sounds good! I've cancelled and refunded both. 🙂

AshleyK
Community Moderator, Square
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Message 4 of 6
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Re: Cancel Plan and Refund

I received my refund to my card, but I never receive the other refund to my Paypal balance of $9.03. I made separate payments to my plan, paid $147.75 with my card and $9.03 with my Paypal balance. But I didn't receive a refund of $9.03 back to my Paypal balance.

Message 5 of 6
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Square Community Moderator

Re: Cancel Plan and Refund

Hey @violethearts2!

 

Please give us a call on Monday so we can look into this. 

Isabelle
Community Moderator, Square
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Message 6 of 6
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