Cancel Plan and Refund

[violethearts2]

Clicking Support led me to this link. Can a staff cancel my website plan and refund me? I signed up for a website from Weebly to sell digital goods later to find out automatic digital goods delivery isn't a feature. I'm disappointed and it was misleading. I'm having a hard time finding how to get a refund.  

[AshleyK]

Hi @violethearts2! I'm really sorry to hear the frustration regarding your experience thus far and I'm happy to refund this for you. Just to clarify - do you also want your domain cancelled and refunded or just your plan?

[violethearts2]

I would like both to be cancelled and refunded, the domain and plan. Thank you! 

[AshleyK]

Sounds good! I've cancelled and refunded both. 🙂

[violethearts2]

I received my refund to my card, but I never receive the other refund to my Paypal balance of $9.03. I made separate payments to my plan, paid $147.75 with my card and $9.03 with my Paypal balance. But I didn't receive a refund of $9.03 back to my Paypal balance.

[isabelle]

Hey @violethearts2!

Please give us a call on Monday so we can look into this.