Thread Options
- Subscribe to RSS Feed
- Mark Thread as New
- Mark Thread as Read
- Float this Thread for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Hi, I just had a customer who wanted to insert card into terminal, it asked for account type and then pin.
Then the terminal would not recognise any input on the num pad ?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
1 REPLY 1
Hey @Timcy,
Thanks for reaching out and sorry to hear you had trouble with the PIN pad!
Has this happened before at all on any other transactions asking for a PIN? Or was this the first time you tried to use a PIN?
One thing to try would be a hard reset - find instructions for this here. Let me know how it goes!
Seamus
Square, Australia
Sign in and click Mark as Best Answer if my reply answers your question.
Square, Australia
Sign in and click Mark as Best Answer if my reply answers your question.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report