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Orders over the Phone

Hi Guy, 

 

In addition to the Dine-in, we also provide Telephone order service for 

- Collection 

- Delivery  

 

I can't find find the option to select these services during the order placement 

 

For collection, we need below fields 

- Name, Phone number, Collection time, Notes, Payment status

 

For Delivery, we need below fields 

- Name, Phone number, Address, Delivery time, Notes 

- If integration with Postcode search would be great 

 

Any help enabling these options will be much appreciated  

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Admin

Hi @fireawaymk, thanks for your post! At the moment, when you are taking orders over the phone, there isn't a way to enable the fields required. A workaround would be enter all these details within the Notes section when you are taking payments.

 

I know we're running a beta for pickup order creation in the square Point of Sale app as well. If you are interested, please let me know!

Tra
Community Manager, Square
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Hi @tranguyen 

It looks like there are limitations if you enable it for us. 

 

I am planning to subscribe to a package with you guys but looks like i have to drop my plans due to this option unavailability. 😞

 

Looks like the article wrote around 5months ago, are there any advancements since then ? 

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Admin

The feature is still in beta at the moment @fireawaymk and I don't have any further update at the moment. Do let me know if you'd like to try it and I can loop in our beta manager @JessRog as well.

Tra
Community Manager, Square
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