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refund question

Say client bought $300.00 in goods and we got $300 minus the transation fee.  the clients wants to issue a refund. do I refund the whole amount of $300.00 to the client?  will Square refund the full amount $300.00 or keep the transaction fee? how does this work?

 

 

Marina

 

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GlassDale Super Seller

Re: refund question

Best Answer

The customer will get their entire $300 refunded, and you will get your transaction fees returned to you.  That is, Square will reduce your deposit on the day the refund is processed by $300 minus the transaction fee.  Since Square already took their fee out when the charge was processed, they aren't out any money, and neither are you.

Message 2 of 2
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1 REPLY 1
GlassDale Super Seller

Re: refund question

Best Answer

The customer will get their entire $300 refunded, and you will get your transaction fees returned to you.  That is, Square will reduce your deposit on the day the refund is processed by $300 minus the transaction fee.  Since Square already took their fee out when the charge was processed, they aren't out any money, and neither are you.

Message 2 of 2
123 Views