You can now issue refunds and process returns for specific items in a sale directly from your online Square Dashboard, not just the Square app.
To process an itemized refund from your dashboard:
1. Visit Transactions in your online Square Dashboard.
2. Select the payment you'd like to refund > Issue Refund.
3. Select the specific items you’d like to refund.
4. Select a reason for the refund. Reasons for a refund can be selected at the item level and for the entire sale.
5. Click Issue Refund.
When issuing an itemized refund, the amount being refunded will reflect any applicable taxes (e.g. Sales Tax) and discounts for the selected item(s).
NOTE: Refunding a specific item will not automatically adjust that item's stock level currently, but that's coming soon. In the meantime, you must manually adjust the returned item's stock level.
Learn more about processing refunds in our Support Center.
Thanks for reading and being a member of the Seller Community. This update was made possible thanks to feedback from you, so please let us know what you think or if you have any questions by replying to this thread.