Hi Sellers! 👋
If you haven’t already heard, you can offer commission-free delivery by leveraging on-demand delivery, powered by DoorDash. Now, for a limited time, all Square Online sellers will receive free delivery for up to 60 days! 🚙
That’s right. From May 1, 2022 to June 30, 2022 DoorDash and Square will be waiving delivery fees* for on-demand delivery.
You can offer on-demand delivery to your customers for FREE - they save the $8.50 DoorDash delivery fee and you save the $1.50 Square dispatch fee per order. What a great way to show your customers you care. Less fees = happier customers.
What is on-demand delivery exactly?
With on-demand delivery, when orders are placed on your Square Online ordering page, a DoorDash courier will be automatically dispatched to deliver the order to your customers. The best part is you pay no marketplace commissions.
Note: There is a 3-5km range for ODD with DoorDash, so if a customer is further than 3-5km away they won’t be able to order delivery.
Why take advantage of on-demand delivery?
Grow your online sales 📈
- Marketplaces can charge up to 30% in commission fees. You can save on commission fees and give your customers the gift of free delivery for a limited time.
- Restaurants that also offer delivery see 93%† more sales
Seamless integration 🔀
- Get setup easily and manage your delivery and in-person orders all in one place.
- When a customer places an online order, it flows to your point of sale, kitchen printers, and kitchen display system so you never miss an order.
- Track your order every step of the way and see the courier details like live map tracking and photo proof of delivery right from the POS.
Reach more customers 👫
- Collect customer information and use tools like Square Marketing so you can send text or email messages to promote special offers in future.
- Easily manage customer service issues like order refunds directly from the POS or Square Dashboard.
- Connect your Square Online website to Google and Facebook and let customers discover and order from your business easily.
How do you set up on-demand delivery?
- Have an existing Square Online account? Go to Setup on-demand delivery
- Have an existing Square account, but not a Square Online store? Go to Sign up for Square Online
What are the details of the promotion?
The $8.50 delivery fee and $1.50 Square dispatch fee will be waived from May 1, 2022 to June 30, 2022.
How much will this cost?
$0. This offer is from May 1, 2022 to June 30, 2022. On July 1, 2022 DoorDash on-demand delivery orders placed through Square Online will carry a $8.50 delivery fee and a $1.50 per order dispatch fee, which can be passed on to your customers. On-demand delivery orders never carry marketplace commissions.
Who is eligible?
Any Square Online seller is eligible. There is no opt-in required. For sellers who are already using on-demand delivery this promotion is automatically added to your account – no promo code needed for your customers.
If you are not currently using on-demand delivery, follow the steps in this article and you’ll be automatically opted into the promotion.
How can I let my customers know about this offer?
- You can start spreading the word to customers and letting customers know about this limited time offer:
- Create a banner on your website and promote free delivery.
- Using a free Square Marketing email template and send an email blast to customers about the promotion.
- Post on your social media channels regularly. Not every follower will see your posts and stories everyday. Make sure they don’t miss out on savings by posting frequently.
- Update your receipt message. Update your digital and printed receipts to include information about the “free delivery” window
I use the DoorDash marketplace integration. Does this promotion apply to those orders too?
No, only online orders using on-demand delivery placed through Square Online will be eligible for free delivery.
For more information on local and on-demand delivery, check out these resources:
*Offer valid for all on-demand delivery orders through June 30, 2022 and is not transferable. On July 1, 2022 DoorDash on-demand delivery orders placed through Square Online will carry a $8.50 delivery fee and a $1.50 per order dispatch fee, excluding taxes, which can be passed on to your customers. On-demand delivery orders never carry marketplace commissions. Payment processing fees will continue to apply during the offer period.
†Based on analysis of Square food and drink sellers offering orders for pickup and delivery versus only pickup.
Have more tips on how to promote free delivery to your audience? Share below and help your fellow sellers!