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New: Manual and Variable Service Charges are Now Available on Square Point of Sale
New: Manual and Variable Service Charges are Now Available on Square Point of Sale

Hey Sellers,

 

Today we’re happy to announce the release of Manual and Variable Service Charges and Surcharges for Square Point of Sale!

 

This means you will be able to manually add a variable service charge as a percentage (%) or a fixed amount ($) to a sale as part of the checkout flow. Common use cases in Australia include card surcharging and public holiday surcharges. 

 

This release of manual service charges is the first step we’re taking to bring service charges/surcharges to Square in Australia. We plan to release further functionality to service charges in the future, including automated service charges and support for other Square products.

You can create service charges from your Square Dashboard and then apply them on the Square Point of Sale app. 

 

Create and edit service charges on Dashboard

 

  1. Go to Account & Settings from your online Square Dashboard
  2. Click Business > Service charges > Create a service charge
  3. Name your charge. This name will be displayed on customer receipts and order summaries.
  4. Choose a percentage-based or fixed price service charge.
  5. Enter the amount of the charge, or leave the service charge amount blank to enter it at the time of the sale.
  6. Select the location where the charge applies and add any applicable taxes.
  7. Click Save.

 

Apply Service Charges

 

Once you create a service charge from your Square Dashboard, you can manually apply it to transactions via the Square Point of Sale app. You can add service charges to orders that include items, custom amounts, or both. You cannot apply a service charge to multiple times on the same sale or invoice.

 

Note: Service charges are not yet available for Square for Restaurants, Square for Retail, Square Appointments, Invoices or Square Online. 

 

From the Point of Sale app:

 

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  1. From the Checkout screen, tap Library.
  2. Search for service charges by name or tap the Service Charge category.
  3. Choose all of the service charges that apply to the sale.
  4. Tap Review Sale to check the details of the transaction.
  5. Tap Charge.

 

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The service charge will show as a line item on your customer’s receipt and in your transaction report details.

 

To learn more about this feature, visit Get Started with Service Charges.

 

We hope you find this update useful for your business! While it doesn’t cover every scenario we’ve heard requested from our sellers in the past, it’s an important first step in building out further functionality moving forward.

 

Thanks for reading, and feel free to leave any comments or feedback below!