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[New] Square Appointments: No-Show Protection Now Blocks Prepaid Debit Cards

Hi Sellers,

 

We heard your feedback that clients use prepaid debit cards with insufficient funds to avoid paying a no-show or last-minute cancellation fee. To address this, the Appointments team has launched an improvement to the “No-Show Protection” feature where a prepaid debit card can no longer be used as the no-show payment card on the online booking site, even if the prepaid debit card is saved as a “Card on File.”

 

On your online booking site, clients who use a prepaid debit card as their payment method will now see an error message, and will be unable to move forward with booking until they input a different card. 

 

This applies for both manually inputted prepaid debit cards:

 

Ryan_M_0-1669938131790.png

 

And for prepaid debit cards saved as “Card on File:”

 

Ryan_M_1-1669938176301.png

 

Note:

  1. Clients can still use prepaid debit cards to prepay for an appointment through online booking. 
  2. You and your staff can override this block because you will still be able  to use a prepaid debit card as the no-show payment card when you book an appointment on Dashboard.

 

See this support article to learn how to enable no-show protection.

 

We’re still rolling out this feature so it may take a few weeks before it’s available for you. Reply here and share any feedback!

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Super Seller

Love love love this new feature.  You have no idea how many times we have been hit trying to collect late cancellations or no show fees from clients (mostly new ones) when they have used these prepaid debit cards.  This new feature will really allow us to protect our business more and overall our bottom dollar, because when someone does this you're unable to get someone in on from the wait list (also loving this new feature that Square has brought to us) to cover that spot.  I'm for one am super happy about this 🙂

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How can you prevent a client claiming unknown charges with their bank when they use their credit card and don’t show up for appointments?

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Unfortunately, nothing (that I know of). I went back and forth with Square over a no show. I had all the confirmation emails and texts and even the text thread of the client agreeing and he was still able to dispute it and I was left unpaid for my time. If Square has a solution, I would love to know it. 

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Yessssss! Yessssss! Yessssssss! I’m so excited about this feature!!!

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Definitely excited about this feature! Hopefully, this will be the answer to most cancellations and no shows...Just need a blocking feature to add to it in the event a customer continues to violate and abuse the booking site.

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