Self-Serve Ordering now available with Square Online!
We're excited to announce Self-Serve Ordering, which allows sellers to create unique QR codes for each ordering location – like tables, parking spaces, or kiosks. This allows your customers to scan the QR code and put in an order online without having any unnecessary contact with the staff.
By enabling Self-Serve Ordering, you can improve your efficiency and customer experience:
Provide peace of mind to diners and staff by limiting contact and shared surfaces.
Increase table turnover times.
Free up staff to focus on other tasks.
Give diners the freedom to order and reorder when they want.
Improve order accuracy by putting the power in the customers hands.
Customers scan the QR code at their table using the camera on their mobile device.
They’re sent to your order online page where they’ll add items to the cart and purchase as usual. At checkout, they’ll see information about how to re-order, and receive a text message and confirmation email.
Self-serve orders will show up as “delivery” at this time in Order Manager and on the Printed Ticket, but your staff can view the order details to see self-serve information (e.g. Booth 12).
As many restaurants reopen with guidelines for single-use or digital menu requirements, we hope this helps you operate safely during these uncertain times.