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Admin

Re: In appointments how can I add sales tax to a prepaid appointment?

This reply was created from merging an existing thread: In appointments how can I add sales tax to a prepaid appointment?

 

@karens I merged your question into this thread so you can see @Tom's Best Answer. Currently, for prepaid appointments you do need to include the tax in the total amount of the service. But you could change the service name so that it states 'tax included' so that this is clear to customers.

 

I'll share your request to have a way to add taxes to services booked online with the Appointments Team.

Message 11 of 20
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BLGC

Re: In appointments how can I add sales tax to a prepaid appointment?

This needs to be addressed immediately and why Square has over looked this and not made it a priority is lackadaisical. I just redid all of my square settings to make the appointments calendar easier only to find it doesn’t add sales taxes to services. Our state law doesn’t allow items to be tax included. So now I have to make custom transactions for each appointment and a category for taxes. It’s enough for me to consider a different service altogether.

Message 12 of 20
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Admin

Re: In appointments how can I add sales tax to a prepaid appointment?

@BLGC I'm very sorry for the trouble that this is causing. You can add a tax from the Appointments app at check out: 

  1. Select the Appointment from your calendar and tap Review and Check Out.
  2. Tap on the service name and then toggle the switch next to the sales you created ON. (To create a tax go to the Settings section of the app > set your tax to Add Tax to Item Price.)
  3. Tap Save and then tap Charge to complete the payment.

I hope that this helps. In the meantime I've also shared your post wtih the Appointments team who are working make improvements based on your feedback. I really appreciate your patience in the meantime. 

Message 13 of 20
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tyty

Re: In appointments how can I add sales tax to a prepaid appointment?

People keep "sharing" this with the design team and nothing is being done to implement a solution. When you're busy during your day, having an extra step to add sells tax while checking out a client after an appointment is annoying. It's not uncommon for someone to forget to toggle ON the sales tax when checking out an appointment. 

 

This is not a nice to have feature, it's a NECESSITY! Someone needs to get this done immediately unless Square wants to start covering our costs when we forget to charge sales tax and the State comes after us.

Message 14 of 20
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Choosey616

Re: In appointments how can I add sales tax to a prepaid appointment?

I came here to find an answer regarding the same issue. I had been contemplating a few different appointment setting apps for my business needs to stop using pen & paper. But I too find it disheartening that Square developers have not addressed this very important issue. It is against the law to not charge tax on certain services. So when the toggle switch is forgotten, we LOSE MONEY since we still have to pay it. DO SOMETHING SQUARE!! It doesn't take 10mths to fix this. It is a matter of setting up services the same way as items. Why would I pay $50/month for something that could cause me to lose money?

Message 15 of 20
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Admin

Re: In appointments how can I add sales tax to a prepaid appointment?

Thanks for your post @Choosey616, I'm sorry that we haven't had an update to share on this feature request in a while. We are advocating for this with the Appointments team — I appreciate your feedback about how important this is to your business. 

Message 16 of 20
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Carrx

Re: In appointments how can I add sales tax to a prepaid appointment?

It has been a year since this thread has opened. I can not see the coding for this matter to take more than 30mins. Does square really feel this is not important? Has Square overlooked that services need to be taxed or allow our customer's appointments to show what they are paying in full? You leave it to us, to add a critical step in order to check out and explain to the customer that Square appointments has its flaws? Come on Square. You guys are great but we are extremely disappointed in this matter.

Message 17 of 20
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valbs

Re: In appointments how can I add sales tax to a prepaid appointment?

Hi Helen,

 

This feature is a necessity. I urge you to push the dev team to prioritize this feature to release as soon as possible. I am willing to change to another appointment-booking service if this feature does not come.

 

I have read through the solutions suggested so far, and they are not acceptable. I have different tax rates depending on the location and type of appointment I am booking. Creating a list of services with different tax rates baked in to the amount is not a feasible solution. I also do not see the option to add Items that have taxes added to an appointment booking so that I can add taxes that way, as suggestion in another post here. 

 

Please make this a priority for the Appointments team!

Message 18 of 20
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Sainz

Re: In appointments how can I add sales tax to a prepaid appointment?

This is super frustrating and confusing for customers, please fix this issue we need to add tax to our services without adding it to the fixed price, it should be separate charge so the customer can identified what they are paying

 

Message 19 of 20
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Carrx

Re: In appointments how can I add sales tax to a prepaid appointment?

I know! I'm currently looking into appointy. Its half the price and guess what! It adds sales tax. It also syncs up with square so you can bill people right from the appointment app or have them prepay. Plus you can market from appointy. So there is more savings over square. The marketing they provide automatically adds promotions to the customers appointments. (Mind blown) another thing square couldn't figure out.  I'm going to try the demo version later and see how well it syncs up with square.

Message 20 of 20
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