Hi @flounderbrewing. There is a formal feature request into Square to give us this capability. Here is a link to it. Please go there and like/upvote it. On, and everyone else in this thread please do the same.
However, in another thread I did propose a short-term workaround that will do what you want for now, while we wait for Square to add the capability. It’s a little manual work, but not nearly as much manual work as unsubscribing a lot of customers manually. I’m copy/pasting it here.
When you view a campaign report, you can export a list of all subscribers to a CSV. That list shows statistics like last opened, number of times opened, and even a column for “bounced.”
You could export two things:
- The marketing campaign CSV report I mentioned above
- Your current customer list CSV
You could then use a spreadsheet to clear the Customer CSV “email address” field for every email address marked “Yes” in the bounced column of the Marketing Campaign CSV, as well as change the field Email Subscription Status to “Unsubscribed” for those. Then you’d need to re-upload ONLY those customers whose email address was blanked out — not the whole customer list. Here’s a link to a help article about importing customer data.
This will have the effect of removing customers with bounced email addresses so that you don’t pay for them in future campaigns. I know it’s not the perfect solution you are looking for, but it does work.
Let me know if you have any questions about how to implement that. You might need to enlist the assistance of someone who is good with spreadsheets.
Regards,
