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Can a customer pay an invoice with the eGift card?

The title of this thread has been edited from the original: Egift card

 

I have a simple question I can't seem to find an answer to.

 

I generally use square for invoices. 

 

If I sell egift cards, can a customer pay an invoice with the egift card?

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Admin

Re: Can a customer pay an invoice with the eGift card?

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@Charli @VanKalkerFarms Yes you could use eGift Cards this way! But the big difference is that the eGift Card recipient can't use the gift card number to pay the invoice themselves.

 

Instead, the recipient would opt to link the eGift Card to their customer profile in your Directory. Then, they'd contact you to let you know they'd like to pay the invoice with the eGift Card. You'd add their customer profile to the invoice, and select their eGift card for the Invoice Method to charge it as the card on file. 

 

Also you're right, the eGift Card balance must cover the total amount of the charge. 

 

I hope this is helpful though I realize it might not work for every business! 

 

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Super Seller

Re: Can a customer pay an invoice with the eGift card?

It might be possible because the e-gift cards are also stored as a card on file for the customer.  I believe if the gift card is equal to or greater than the invoice total it will work.  at least that is how I am interrupting this post.  @Helen does this sound correct?

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Admin

Re: Can a customer pay an invoice with the eGift card?

Best Answer

@Charli @VanKalkerFarms Yes you could use eGift Cards this way! But the big difference is that the eGift Card recipient can't use the gift card number to pay the invoice themselves.

 

Instead, the recipient would opt to link the eGift Card to their customer profile in your Directory. Then, they'd contact you to let you know they'd like to pay the invoice with the eGift Card. You'd add their customer profile to the invoice, and select their eGift card for the Invoice Method to charge it as the card on file. 

 

Also you're right, the eGift Card balance must cover the total amount of the charge. 

 

I hope this is helpful though I realize it might not work for every business! 

 

View Best Answer >

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Re: Can a customer pay an invoice with the eGift card?

Hi Helen,

 

I have the same situation here. I sent out some complimentary gift cards to past clients so they can use the gift cards as payments towards new photo sessions.

 

I see we can't apply $50 towards a $150 invoice.

 

Would the client be able to directly input the Gift Card into a Jotform with Square payments integrated?

 

If we can't redeem via an invoice, and if we can't redeem via a Jotform integrated with Square payments, where can the client redeem her Gift Card?

 

Thank you!

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Admin

Re: Can a customer pay an invoice with the eGift card?

Hi @rGRAYphotog and welcome to the Community!

 

Because the gift cards can't be used in invoices, the client would need to use the gift card portion they have in person and you can discount the invoice you send for the amount of the gift card they have.

 

Hope this helps!

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Re: Can a customer pay an invoice with the eGift card?

Thank you for your reply. But I really need to be able to accept the gift cards online. 

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Re: Can a customer pay an invoice with the eGift card?

This seems to be an flaw in the system that needs to be fixed. This is exactly why I wanted square gift cards and clients aren't able to actually use them online - frustrating. 

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How to use Gift Card for payment of Square Invoice?

Can Gift Cards be used to pay Invoices? I've found an old thread from 2017 that says this option isn't possible, but Square is working on it as it's a frequently requested feature. Below is a screenshot of the Square Gift Card FAQ page, and it reads that this is possible somehow. Looking for instructions on how to do this. Thanks!

 

question.PNG

 

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Admin

Re: How to use Gift Card for payment of Square Invoice?

Hey @SustainLA-

 

Thanks for posting in the Seller Community. 

 

I moved your post over to this thread so you could take a look at the best answer by @Helen. Her post goes over a work around you can do in order to charge an eGift/Gift Card to pay an invoice.

 

We're still developing a feature where eGift/Gift Card will be it's own payment option on an Invoice, so you won't have to add it as a card on file for your customer. Thanks again for your post! 

 

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Can gift cards be used on invoices?

Can a physical gift card (not eGift card) be used to pay an invoice???

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