Can you link a Gift Card to a customer?

Britaingreen · ‎05-09-2020

[The title of this thread has been edited from the original: Gift Card]

Hi I was wondering if anyone knew how to find out who purchased gift cards? Or get alerts when someone does. I didn’t know anyone purchased any and I had 5 sold when I happened to log in and I’m not sure who the buyers are to thank them

Alex_ · ‎05-11-2020

Hello @Britaingreen

Thank you for posting in the Seller Community. Welcome aboard!

At this moment, unless you linked a customer to a sale, we are unable to associate any personal details with a direct gift card number. We recommend contacting our Customer Success Team for further information. Please reach out to them via this contact form.

Alex_
Community Moderator, Square // Moderador de la Comunidad, Square
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MittenBeach · ‎05-12-2020

I just sold a gift card on Saturday and had no idea who purchased it unless I went into the Dashboard and pulled up the transaction receipt.

I sold another yesterday and right there in the transaction details on the app it showed who purchased it. Did something change over the weekend? It helps to see who purchased the card and I hope this continues to show up everytime a gift card is purchased.