Can anyone explain this behavior when adding items to online shopping cart using mobile device?
My customer click on an item.
The item page come up.
Customer scrolls down choosing various options.
Customer clicks on "Add to Cart"
Nothing obvious happens.
However, what they don't notice is that an item was added to their cart, because they are still on the product page, which didn't reload when they clicked on the Add to Cart button.
So the customer continues to click the "Add to Cart" button thinking that nothing is happening. But before you know it, there are 35 items in their cart and the customer can't figure out what is going on and why they can't purchase the item.
I have purchased items on other Square online stores, and when you click on "Add to Cart" the focus on the screen shifts to the cart. And if I use my laptop rather than a phone, the cart appears on the side of the screen. How can I change the behavior of my store so that customers can see the item in their cart immediately after adding it?
I noticed that there is an option to go immediately to check-out, but that wouldn't work because the vast majority of my customers purchase more than one item. But something else needs to happen to cue the customer that they did indeed add something to the cart. How can I change this behavior? Thanks!
