Just wanted to share a little workaround we thought of for highlighting items on kitchen tickets as HOLD items, items to be served at a later stage during a meal.
On other restaurant systems, this is usually done with a line separating items on the ticket. However, this is not possible in Square.
So we created a modifier instead. The modifier has 2 options: OK & HOLD. We set the modifier so that a server would have to choose one of these two options when sending a ticket to the kitchen. We set OK as the default choice. We applied the modifier to all food items. That way, all tickets sent to the kitchen have that additional description under every item, either OK or HOLD, so they know when to prepare each dish.
We've also hidden the modifier from the customer's receipt.
So that's basically it. Pretty simple I know, doesn't really add too much delay to the ordering process and it's simple enough for everyone to understand. We're happy with it.
Hope this helps other restaurants out there. Maybe others thought of this before us, so kudos to the tortured like-minded souls out there. 🙂
