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girlfridaypaper

Does the Square Contactless and Chip Card Reader need wifi?

I'll be using it for the first time at an event in November where there is no wifi available. Will it work, or will I need to swipe cards?

 

Thanks!

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Fresh1

Re: Does the contactless chip reader need wifi?

Best Answer

It works via Bluetooth LE. So make sure that is enabled! This reader does require an internet connection to process payments. You can use Wi-Fi, hotspot, or cellular data. You will not be able to use Offline Mode with this reader. 

 

For step-by-steps on connecting your Contactless and Chip Reader via Bluetooth LE, check out this handy video:

Message 2 of 14
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Fresh1

Re: Does the contactless chip reader need wifi?

Best Answer

It works via Bluetooth LE. So make sure that is enabled! This reader does require an internet connection to process payments. You can use Wi-Fi, hotspot, or cellular data. You will not be able to use Offline Mode with this reader. 

 

For step-by-steps on connecting your Contactless and Chip Reader via Bluetooth LE, check out this handy video:

Message 2 of 14
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girlfridaypaper

Re: Does the contactless chip reader need wifi?

Thanks!

 

Message 3 of 14
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TarahRoseHair

Re: Does the contactless chip reader need wifi?

Do NOT listen to ANY one else that says the "contactless chip reader" ONLY needs bluetooth...it's a lie.  I have been doing hair on my own for just about a week now, the salon is in an old building, in the bottom floor (ie a wifi CAVE) and I have yet to be able to use the chip reader...even with my cell phone, which I would rather NOT use since I have an iPad set up JUST for work purposes, but since the iPad doesnt have a data plan I cant use the friggin chip reader, OR Apple Pay, OR Google Pay...not that it helps with my cell phone which DOES happen to have a data plan...  I guess I am mostly complaining, unless someone here has some advice, but in response to your quesiton "Does the contactless chip reader need wifi?", the answer is most definitely, YES, sadly...

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VanKalkerFarms Super Seller

Re: Does the contactless chip reader need wifi?

@TarahRoseHair, you are correct, to use the chip reader you need a connection to the internet, be it WIFI or Cellular.  you can process credit cards in offline mode via swipe or manual entry but not with the chip reader (tap or dip).

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VanKalkerFarms Super Seller

Re: Does the contactless chip reader need wifi?

Be very careful when accepting payments in offline mode (no internet connection). You will be responsible for all declined cards with no way to be reimbursed. 

 

Find a way to get cellular data on your phone or something so that you can take credit card payments without worrrying. 

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Admin

Re: Does the contactless chip reader need wifi?

@girlfridaypaper @Fresh1 - As an add on, chip cards and contactless payments cannot be accepted in offline mode. They require an active internet connection (wifi or cellular data). Meaning you'll need an active internet connection to use the Square Contactless and Chip Card Reader. Collecting payments in offline mode is limited to swiping cards using the magstripe reader (which comes with the Square Contactless and Chip Card Reader). You can find more details here. Hope this helps!

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brycehays

Re: Does the contactless chip reader need wifi?

That's scary. Does the app notify me of these declined cards or just act as if it recieved payment?

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Admin

Re: Does the contactless chip reader need wifi?

You'll be notified of declined transactions in your Activity screen once you've regained an internet connection, but this would likely be after your customer has left. Square is unable to know whether that is the case until you have internet access so that's the risk in using offline mode. It should definitely be limited to when it's absolutely necessary. 

 

It can be worth asking your customers for their contact info when using Offline Mode as well, just in case there is an issue with their payment. Hope that helps.

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karensc

Re: Does the contactless chip reader need wifi?

your phone will say "Transaction Complete" after a failed capture.  I had no idea there was a problem until a few days after my show -- when $Zero was available for deposit.   

Offline mode doesn't work with this contactless and chip card reader.  Lost a lot of money.  

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