How To Find Cash Refunds in Sales Summary Reports

[barboc]

I am starting a new thread since the open one on the topic was last posted to on 02-26-17 and it is now 8/9/17. I ran a test cash transaction and then wanted to void the trans. Didn't see a void anywhere, so I tried a refund. Worked as far as sending a refund receipt, but reports still show cash transaction and no indication of a refund so sales are off by amount of cash tran.  Will this ever be fixed? A void transaction is needed if anyone wants to use these reports.

[Kassi_]

Welcome back to the Community, @smokestackroast - 

There are a couple of options to see those refunds through your Dashboard. 

Option #1 Go to Reports > Payment Methods: This will show you a breakdown of all the payment types used and include the number of refunds. 

If you're looking for something with a little more detail, then I would recommend Option #2 and go to Transactions > "All Types" > Select Refunds. It will display all transactions that include a refund. Next, click "All Payment Methods" and change it to Cash. 

Going with Option #2 would allow you to export that list into Excel. 

Please let me know if you have any other questions. 

[smokestackroast]

Thanks, @Kass_! 

[Kassi_]

You're welcome, @smokestackroast! Happy to help