I explain, when customers orders multiple items with the same variation, it only charges the variation once. Example: Customer orders 3 sandwiches extra bacon...it will charge the extra bacon once for all items instead of charging it for each item with extra bacon.
Hey there, @Tuestellc -
Welcome to the Community.
Whenever you set up the variations - did you set them up under each specific item?
Take a look at this Support Article for more information on variations.
I don't have the items options to create options. We are definitely losing revenue since we just noticed that this was happening. Any help is appreciated. We have variations and modifiers set up.
Could you clarify that a little? I am not fully understanding what you meant by "I don't have the items options to create options."
Thank you! I will keep an eye out for your reply👀.