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How can I update my customized appointment email notifications?

The title of this post has been edited from the original:  Online booking confirmation page changed

 

I have had my online confirmation screen set up with a banner since at least 7 months ago with additional information for Covid protocols and I just noticed that it’s not coming up for clients anymore that book online. I have examples of then and now. I want to fix it..but since I can’t even remember how I did it I need help. Note the stuff in the box is something I just typed on the posting and the “viola” 😊


Thanks in advance. 

 

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Square Community Moderator

Best Answer

Is it possible that you have customized the email notifications that go out to your clients @AC1Massage?

 

If so, you can update the customization by heading to your Square Dashboard > Appointments > Settings > Communications > scroll to the Email Notification Customization section. You can select the template that needs editing here, and update the text included and shown on the right-hand side. I hope this helps, but let us know if this doesn't quite get you where you need to be!

 

P.S. Welcome to the Seller Community🎉

Valentina
Community Moderator, Square
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Hello Valentina maybe you can help me as well. I actually just started another thread that I think is somewhat related. It’s the confirmation screen for online booking. I was at one time able to add a message to that as well and it seems to have been turned off but non of the options you listed above seems to turn it on. Examples below

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 the first is what I want back the second is what it’s showing now. The information still applies but it just disappeared and now since clients dont see the the other info I keep running into problems. 

Message 2 of 3
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Square Community Moderator

Best Answer

Is it possible that you have customized the email notifications that go out to your clients @AC1Massage?

 

If so, you can update the customization by heading to your Square Dashboard > Appointments > Settings > Communications > scroll to the Email Notification Customization section. You can select the template that needs editing here, and update the text included and shown on the right-hand side. I hope this helps, but let us know if this doesn't quite get you where you need to be!

 

P.S. Welcome to the Seller Community🎉

Valentina
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.

View Best Answer >

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