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[The title of this thread has been edited from the original: Client states she pd invoice using the link. No payment listed. Pay again?]
Can you please help. My client believes she pd. There is no payment shown. How can I tell if her "payment " didnt go through bc of a mistake she made, OR, did it go through and for some reason, it is not showing.
Thank you.
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Posted 11-14-2019
Re: Client states she pd invoice using the link. No payment listed. Pay again?
Posted 11-14-2019
Hey @Elisaj!
Sorry to hear about the confusion here. There are two ways to verify if the customer has been charged successfully.
- The customer can view any Square receipts or transactions here as long as they have the date, their card number, and the amount of the transaction.
- If you charged them using the correct Square account, you should be able to view all successful transactions here and any declined transactions here.
I hope this helps. If not, please reply back in this thread so I can look into this further.
Hey @Elisaj!
Sorry to hear about the confusion here. There are two ways to verify if the customer has been charged successfully.
- The customer can view any Square receipts or transactions here as long as they have the date, their card number, and the amount of the transaction.
- If you charged them using the correct Square account, you should be able to view all successful transactions here and any declined transactions here.
I hope this helps. If not, please reply back in this thread so I can look into this further.
Seller Community & Super Seller Program Manager | Square, Inc.
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