How do I change a gift card balance?

[Cmtherapy]

A customer was given a gift card that an employee accidentally added $140 to.  The gift card should only have $70 on it.  How do I change the balance of the card?

[Tom]

HI @Cmtherapy, thanks for reaching out and sorry to hear about the trouble with this gift card.

My best suggestion at this time is to refund the purchase and clear the balance of the gift card. Then, you can start over with a clean slate and issue a new gift card for the appropriate amount. This will ensure that your books are balanced.

Hope this helps get you in the right direction. Please let us know if you have any further questions, and we'll be sure to circle back to this thread with any other options.