How do I collect on a declined card when it was taken off line.

[nofrillsdiner]

While having internet issues a card we ran off line later showed up as declined. This has happened a couple of times. Can I or how do I collect on this transaction?

[VanKalkerFarms]

You have 2 options basically, contact the buyer, which you probably don't know.  This is why I don't use offline mode, too risky even though our normal declined ratio is like 1 in 300.

You can try contacting square via email support, tell them the payment transaction details, and they can sometimes send an email to the customer.

https://squareup.com/help/us/en/contact

[Deniseayla]

How do I access telephone no for receipt after card was declined because it was offline. Want to call customer.

[_Violet]

Hi @Deniseayla - Thanks for reaching out to us here on the Square Seller Community👋

I've merged your post to an existing thread where another Square user has asked this same question. Please see the marked Best Answer from user VANKALKERFARMS.

I hope this information is helpful but please do let us know if you have any additional questions. Always happy to help! 😊