04-21-2017 06:25 AM
I did that when I set up my account, but my first buyer reports his credit card company lists my company name as Unkown.
04-21-2017 03:03 PM
I'd recommend trying a test payment with a credit card where you can check your statement. If it says "unknown" for you as well, this may be something we need to escalate to our Support Team directly. If it turns up correctly for you, it may have just been a temporary glitch, or something to do with the customer's credit card account. Let me know if you have a chance to test this out and we'll take it from there.
04-21-2017 05:51 PM
Acutally, it was my husband who did the test charge. I am trying to escalate to Weebly, but they say it is you. I have the business name listed in Sqare and in Weebly.
04-24-2017 03:54 PM
Hmm, if you've taken another payment and you see the same thing happening, we may need to look into your account specifically. Since this is a public forum, we don't want to get into too many personal details here, but you are welcome to email or call our Support Team so we can get it fixed!