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How do I hide the checkout keypad?

Is there a way to disable the keypad, so that employees have to use the item library when checkout guests out?

 

Thanks.

Message 1 of 10
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Best Answer
Unfortunately, currently it is not possible to disable the keypad, though I too wish that it was not there.

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Message 6 of 10
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Admin

Hello @eliwink

 

There isn't a way to disable the keypad to prevent employees from entering a custom amount to complete a sale. Can you let us know a bit more about why your employees are using the keypad instead of the item library? A bit more information/context will help our product team to understand what you're looking for! 

Helen

Seller Community Manager, Square

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Message 2 of 10
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Sorry for my slow response. The keypad is what shows up first when we open the register app on our device, so it's just the easiest thing to use instead of clicking over to the library. But I don't want to use it at all, because then nothing is categorized. Just telling people "don't use the keypad" doesn't work when it's so easy. Thanks. 

Message 3 of 10
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I would also like to see this as a feature. Inventory/Item sales tracking can be defeated and circumvented by lazy sales people having access to the keypad vs. being forced to use the item library. 

Message 4 of 10
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This reply was created from merging an existing thread: How do I disable the Keypad in the mobile point of sale?

 

We want to get better at tracking sales and inventory. All of my employees have been writing the totals in the numeric Keypad. In order to force them to use the Item library in the checkout, I would like to disable the numeric keypad.

 

Is this possible?

Message 5 of 10
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Best Answer
Unfortunately, currently it is not possible to disable the keypad, though I too wish that it was not there.

View Best Answer >

Message 6 of 10
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I just got my square register and I'm trying to set up the menu. Everything was going great until somehow I activated the keyboard. Now I can't get rid of it. I can't believe that there isn't anyway to hide it. Surely there has to be an explanation.

Message 7 of 10
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Hi @Nola1 - thanks for writing in, and sorry to hear about your issues with the Square Register. Do you see an option to collapse the keyboard? The button is located next to the shift and enter keys and actually looks like a keyboard with and arrow pointing down. 

 

Let us know !! 

Justin
Community Moderator, Square
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Message 8 of 10
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Thank you for your reply, but this doesn't help. You are referring to the popup keyboard for typing in device codes, order information, and such. I am referring to the square register tablet's screen keyboard to enter a custom amount at checkout. It is to the left of the menu and it takes up about a quarter of the screen space and I do not want my employees entering in custom amounts. Is there anyway to get rid of this?

Message 9 of 10
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Sorry for the misunderstanding, @Nola1

 

It is not possible to disable the keypad at this time. 

Justin
Community Moderator, Square
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Message 10 of 10
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