x

How do I see the full 16-digit gift card number, not just the PAN suffix?

I downloaded the Gift Card Details report in hopes of seeing the entire card number, along with balances, etc. Instead all I can see is the PAN suffix and the card token, which I'm not sure does me much good for tracking down card numbers. I want all of the info in the Gift Card Details report, but just with that full card number for each card. 

 

I saw @lilychiang answer a similar question elsewhere in the community that indicated more detailed gift card reporting was in the works. Any update?

Message 1 of 43
4,490 Views
1 Best Answer
Admin

Best Answer

Hello @MattBrew! As the full Gift Card number is sensitive information, please contact our Customer Success team. They can make a change on your account so you can download a report with this information. 

 

We are working to provide more detailed Gift Card reporting. For example, to help you better navigate/locate Gift Cards you might have noticed a new Overview tab in the Gift Cards section of your Square Dashboard (not the Reports section).

 

So that we can keep making improvements can you let us know why you need the full card number in a report? Is there anything else you'd like to see in Gift Card reporting? We really appreciate your feedback! 

Helen

Seller Community Manager, Square

Did you find help in the Seller Community? Mark a Best Answer to help others!
Find step-by-step help in our Support Center

View Best Answer >

Message 2 of 43
4,478 Views
42 REPLIES 42
Admin

Best Answer

Hello @MattBrew! As the full Gift Card number is sensitive information, please contact our Customer Success team. They can make a change on your account so you can download a report with this information. 

 

We are working to provide more detailed Gift Card reporting. For example, to help you better navigate/locate Gift Cards you might have noticed a new Overview tab in the Gift Cards section of your Square Dashboard (not the Reports section).

 

So that we can keep making improvements can you let us know why you need the full card number in a report? Is there anything else you'd like to see in Gift Card reporting? We really appreciate your feedback! 

Helen

Seller Community Manager, Square

Did you find help in the Seller Community? Mark a Best Answer to help others!
Find step-by-step help in our Support Center

View Best Answer >

Message 2 of 43
4,479 Views

I'd like to be able to see the full gift card number so if the client comes in and doesn't have it, I will be able to easily look it up. Is there still no option to find the full number?

 

Message 3 of 43
3,682 Views

I'd like to see the full 16-digit gift card number too.  It's a pain when my customer doesn't have the card with them (and I know they have the plastic card at home) and I can see the balance on the card via the four digit code.  Please fix this issue ASAP!

Message 4 of 43
2,535 Views

go to the name of the person who purchased gift card, click on card on file, gift card and hit the resend button, when the email pops up, change it to yours and resend.  you can see the full number that way. 

Message 5 of 43
2,420 Views

I do not see any current inquiries on this but I have had this same question!  It is so aggravating to me and my client because I look like a dummy when I can't find their card number to enter!  I understand the credit card used to purchase the e- or regular gift card is sensitive information, but I'm not looking for that and that should already be partitioned anyway.  I think that as the owner of the account I should be able to access the full gift card number and balance on the card easily. @MattBrew @Helen 

Message 6 of 43
3,295 Views
Square Community Moderator

Hi there, @AestheticsElite 👋 Thanks for reaching out here again on the Seller Community! 

 

We're you able to follow this Best Answer from Helen in regards to contacting our Support Team? They can work with your directly to help generate a report for the full number of your Gift Cards.

Joe
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 7 of 43
3,280 Views

Just fix it...Re: How do I see the full 16-digit gift card number and balance.

Message 8 of 43
2,529 Views

Go to the name of the client who purchased the giftcard, go to cards on file, click on the gift card and hit resend, when the email box pops up, type in your email and send it to yourself. you will see full number there. This is rediculous that we have to do this and you're right, as the merchant we should be able to quickly look up a card and apply it. we can do this with a credit card on file, why not a gift card? it's so stupid. and yes, we and square look like da*n dummies standing there trying to figure this out in front of a client. 

 

Message 9 of 43
2,419 Views

Hello,

 

Per this "Best Answer" I called customer support and was told that feature is for customers who leave square for another platform and need the information to transfer to their new system. So this answer is not helpful and business owners still need access for the full 16-digit GC numbers. 

 

A client's mother bought her a GC online. She doesn't have a printer so he wrote in a card to my client that she had a GC to my business. So, when my client came in for her service she didn't have the GC with her. Since I am not given access to the full 16-digit GC number I am not able to close the transaction in my appointments.

 

I am very confused why the full GC number is "sensitive information" from the merchant. We are the business selling the GC which sits as a liability on our books, not Squares. If Square doesn't want to give us the full GC information then they need to figure out another way for the merchants to manually apply gift cards, specifically ones purchase online, with the information we do have access to.

 

Needless to say I will be looking for another online platform to sell my GCs this holiday season. 

Message 10 of 43
2,735 Views

I called customer service and they would not provide the full numbers for me.  They told me that I didn't have access to that information.

Message 11 of 43
266 Views

Can you tell me how to export our gift certificate transactions so I can see the full CG number, not just he PAN and Token numbers, thanks!

Message 12 of 43
3,118 Views
Admin

Hey @tguilbault!

 

Great question. Take a look at @Helen's best answer in this thread.

 

Let me know if you have any questions about this 💡

Isabelle She/Her

Seller Community Moderator, Square

Did you find help in the Seller Community? Mark a Best Answer to help others!
Find step-by-step help in our Support Center
Message 13 of 43
3,079 Views

The report shows only the Pan Suffix, and even that does not pull any data.  How can gift cards be searched using the full pan number?

Message 14 of 43
2,994 Views
Admin

Hey @Reunion!

 

Thanks for posting in the Seller Community.


If you'd like to view and search for Gift Cards with the full 16-digit number, please contact our Support Team. They'll be able to assist you with this, as it is not downloadable by sellers from the Square Dashboard without a specific permission.

 

I moved your message over to this thread so you could take a look at the other replies. 

Isabelle She/Her

Seller Community Moderator, Square

Did you find help in the Seller Community? Mark a Best Answer to help others!
Find step-by-step help in our Support Center
Message 15 of 43
2,954 Views

In the midst of COVID-19 I'm interested in selling "chocolate savings bonds" - pre-sell gift cards and over time they accrue. Example, buy a $50 gift card and every month the balance increases by 10%, with a maximum increase of 100% after 10 months. This encourages the customer to buy now, but hopefully wait until the holiday season to redeem.

I don't see an option for me to increase the balance from my Square Dashboard. Ideally, I increase the amount so the customer can check their balance. Is the only way for me to write down every 16 digit # and manually enter in POS? What about eCertificates?

If you add a balance increase feature I imagine many businesses could implement this idea!

Message 16 of 43
2,798 Views
Square Community Moderator

@cocoaandspice - There isn't a way to increase a Gift card from Dashboard, you'll need to manually enter the card's 16 digits to load it. 

 

Super cumbersome and not ideal, apologies. Now that I see how you would use a balance increase feature for your biz, I see the value and makes for an easier way to manage gift card balances. 

 

To make it easier, Support can enable a permission on your account that allows access to all gift card numbers activated on your account. @Helen gives you next steps on this thread! 

Justin
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 17 of 43
2,260 Views

When I click on the gift card receipt, I am only seeing the last 4 digits of the e-gift card.  How do I find the full 16 digit code?

Message 18 of 43
2,057 Views
Square Community Moderator

Hey @Aunt_beez,

 

I moved your post to a more relevant thread that answers this question.

 

Check out the Best Answer above for full details. 

Ashley C
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 19 of 43
2,048 Views

Hi,

 

Looking for a full gift card report that gives the full gift card number with the remaining balance on each plastic card and eCard.  I've tried the exporting and the gift card report under reports.  The full gift card number is not listed.  

 

Thanks

JIll

Message 20 of 43
2,014 Views
Square Community Moderator

Hey @theangrydonout1 and welcome to the Community.

 

I moved your post to an existing thread that addresses this question.

 

Check out the Best Answer above for more details!

Ashley C
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 21 of 43
1,969 Views