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Block Clients

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Block Clients

We really need the ability to block certain clients from scheduling.  No just declining them. There are those finding ways around the decline by utilizing another email address etc. Thank you

6 Verified Answers
Verified Answer

Re: Block Clients

This forum doesn't seem to work getting this feature to the proper channels. It for the customer to feel like they are getting some where but they are not. Maybe start to go to twitter and call them out because at this point Square has shown that they are NOT for solo practitioners and their safety! It has been YEARS of this now. YEARS!!! 35 pages of this request up to this point.  Look into GlossGenius for booking if you are a esthetician or massage therapist.  

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Re: Block Clients

Agreed! This has been one of the features missing. I used to use an online booking system that allowed you to toggle or “turn off” booking ability for that client specifically. I typically don’t have an issue with clients booking online but when they are not a fit with my business anymore and can’t respect my time, it’s necessary. This is a feature that is needed, regardless of no show protection being in place. 

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Re: Block Clients - Status changed to: Has Product Insight

Hi all 👋 Apologies for the delayed response here but I have returned with some insight from the Square Appointments Product Team! I'll share what they've told me below:

"We don’t have a specific feature for this yet but it’s on our roadmap this year. H
owever, many of our Appointments Sellers are already enrolled in Risk Manager, and can use the Risk Manager’s “Block payment cards” feature to block buyers from booking if the Seller has prepayment or no-show turned on. Unfortunately, there isn’t a good way to block clients from booking if the Seller doesn’t use prepayment or no-show, but this is on our radar for this year."

To learn more about how feature requests work, please see this post from one of our Seller Community Moderators. In the meantime, keep an eye out for any updates, here, in our Seller Community. We appreciate your input! 🙂

 

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Block Clients

We really need the ability to block certain clients from scheduling.  No just declining them. There are those finding ways around the decline by utilizing another email address etc. Thank you

EJ_
Verified Answer

Re: Appointments feature request: Block Clients

Hi @mikethebarber

 

Nothing new to report on this at the moment, but it seems to be gaining more interest lately so hopefully we can figure out a way to help with situations like this. 

 

One workaround that you can use would be to switch the Reservation Guarantee in your Appointments Settings to "Business must accept or decline all appointment requests". 

 

This allows you to have more control over who actually books up time slots on your calendar. 

Verified Answer

Re: Appointments feature request: Block Clients

Hey there @UrbanShaveSD

 

Thanks for sharing this feedback. I can totally see where this feature would be useful for difficult clients and I'll share your feedback with the Appointments team. I've moved this to the Feature Request board where we can track this request.

356 Comments

I would like to know the process of blocking someone from making an appointment with me online. Thank you. 

Yes I would also like to be able to block clients form making appointments .. or first time clients can't not book certain services 

Square Community Moderator

Hi there, 

 

were you looking to block a specific client or were you looking to have more control over accepting or declining appointments?

 

You can choose to have to Accept/Decline every appointment that is booked by your clients. This can be changed from your Calendar & Bookings section of your Appointments Dashboard. 

 

This would allow you to block specific clients from booking. 

I have certain clients that always no show or bounce checks I want to disable them from booking with me. 

I don't want to have to approve or decline every appointment in order to block a few people. 

Square Community Moderator

@StellaMB I see. 

 

There's not currently a way to blacklist or block a specific client from booking. 

 

You can maybe try using the No-Show Protection feature and require a card on file for booking.

 

If your client doesn’t show up, or cancels outside of your cancellation window, you can choose to enforce your cancellation policy and charge their card on file. 

 

Check out this article and hopefully this works for you:

 

Set a Custom Cancellation Policy with Square Appointments

Can we make this a thing? 😁 It would be really nice. Talk to your people. Making me double think my decision to move to square appointments. 

Totally agree with this. Such an inconvenience to have to decline or approve every appointment. Defeats the purpose of using this system if we have to constantly be checking an approving. 

Hey @JoaquinJonathan, have you considered using our No-Show Protection feature @EJ_  mentioned above? 

I considered using the no show protection service, however in speaking to my clients, this discourages them from doing online booking and they prefer to once again, bug me for appointments via text or calls.