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How to get both pickup and shipping options to show in online checkout using links?

I am including checkout links in my newsletters (through Square) and I have all of my inventory set up as "physical" and have selected the "ALL" option for the SHIPPING OR PICKUP tab.  When I tested this however, it only shows the choice of PICKUP rather than offering customers choose between the two.  How do I set it up so that they can CHOOSE between shipping or pickup?

 

Please note, I've enabled pickup and shipping on my Online Square Store as well.

 

Thank you

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Admin

Re: How to get both pickup and shipping options to show in online checkout using links?

Best Answer

Hi there @alifindings - as long as you've enabled both pickup and shipping in your online store settings, your customers should be able to choose between these options at checkout. Once your customers have added items to their cart, they can click their cart in the top right-hand corner, and will see a place to Change the fulfillment option.

 

The grey Order will be shipped box shown below will appear at the bottom of the sidebar menu if your customer is on a desktop computer, or the bottom of the screen on a mobile device. Depending on how many items are in the cart, they may need to scroll a bit to see the Fulfillment method option shown in this screenshot. Your customers can change the fulfillment method by selecting Change within either field.

 

 

Once your customer has clicked Change, they'll see the options below, and can select Pickup in order to change the fulfillment method.

 

 

If this doesn't quite get you where you need to be, please respond with a link to your online store so we can take a walk through your checkout flow.

Valentina
Community Moderator, Square
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Message 2 of 14
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Admin

Re: How to get both pickup and shipping options to show in online checkout using links?

Best Answer

Hi there @alifindings - as long as you've enabled both pickup and shipping in your online store settings, your customers should be able to choose between these options at checkout. Once your customers have added items to their cart, they can click their cart in the top right-hand corner, and will see a place to Change the fulfillment option.

 

The grey Order will be shipped box shown below will appear at the bottom of the sidebar menu if your customer is on a desktop computer, or the bottom of the screen on a mobile device. Depending on how many items are in the cart, they may need to scroll a bit to see the Fulfillment method option shown in this screenshot. Your customers can change the fulfillment method by selecting Change within either field.

 

 

Once your customer has clicked Change, they'll see the options below, and can select Pickup in order to change the fulfillment method.

 

 

If this doesn't quite get you where you need to be, please respond with a link to your online store so we can take a walk through your checkout flow.

Valentina
Community Moderator, Square
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Message 2 of 14
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Re: How to get both pickup and shipping options to show in online checkout using links?

Hi, I'm having the same issue with both shipping options Shipping & Pickup NOT showing up when using the Item Shipping Link in Square.  It works fine on the Online Store, but NOT when using the checkout link.  All shipping options are enable.  Any suggestions?  Thanks, Dave...

Message 3 of 14
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Admin

Re: How to get both pickup and shipping options to show in online checkout using links?

@SoliMusic since you're still not seeing the pickup/delivery option after trying @Valentina's post, I suggest reaching out to our eComm Team for a hand.

 

squ.re/contact

Justin
Community Moderator, Square
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Message 4 of 14
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Re: How to get both pickup and shipping options to show in online checkout using links?

having an issue with pickup clients constantly moving straight through chckout.
Is there any way to have both options available and have the customers choose between Shipping and Pickup?
I am getting tired of reimbursing shipping fees.
It is a simple radio button selection that should be available for any brick and mortar store that also has an online presence.

Message 5 of 14
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Re: How to get both pickup and shipping options to show in online checkout using links?

@Valentina I have a similar question. Looking to get shipping going for items that will also be offered for pickup. I a friends and family test, 80% of the people (all quite online savvy) did not see where there was a shipping option. It defaulted to pickup, but that very small blue change... does not stand out to people (I see it, but I know to look for it!) It would be SOOOOOOOO MUCH BETTER, if there was the option to have those 2 selection boxes defaulting in the cart, instead of needing to click change... to reach them. Is this a feature that could be quickly added, even if it is optional feature to the seller?

Message 6 of 14
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Admin

Re: How to get both pickup and shipping options to show in online checkout using links?

For now, the Change link will be how your customers are able to change the fulfillment method. Changing the checkout flow so that the fulfillment options are shown in the cart instead of in the right-hand sidebar would be a Feature Request at this time. 

 

 

Also, welcome to the Seller Community @burbelmaiers - and thanks for making your first post count - with a new Feature Request! We love hearing feedback like this; in fact, it drives many of the changes you'll see in the future 😊 Delivery and pickup are relatively new for us, so I expect to see lots of new things in regards to these features being rolled out in the coming months.

Valentina
Community Moderator, Square
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Message 7 of 14
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Shipping vs. pickup

I have enabled both shipping and pickup options on all the items in my online store.  However, when people try to place and order, they only get the shipping option - there is no way to change to pickup.  I've tested it myself and had the same problem.  Help!

Message 8 of 14
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Admin

Re: Shipping vs. pickup

Hey @wrapartist- Check out @Valentina's answer here to make sure everything is set up correctly and that you're navigating to the right section at the check out screen.

Nika_S
Community Moderator, Square
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Message 9 of 14
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Re: Shipping vs. pickup

Hey all at Square. The Change... link doesn't do the trick for customers. Yes, you can say that the function is physically there to change between Pickup or Shipping. I know it's there, The problem is CUSTOMERS/SHOPPERS doesn't see it or realize what it is. It ranks somewhere between 0 and 0.5 on the intuitive scale of 10!

 

So, the function is built in. The coders need to move the shipping and pickup buttons from the separate change link to the actual cart. Take a few minutes to do some online shopping, and you'll see this all over the place. Whether it's through buttons like the change link destination screen, or through radio buttons, this really has to be moved. Right now it is practically useless in it's current form. 

 

You guys HAVE the functionality, it just has to be moved to the cart ASAP PLEASE to be useful. I actually can not commence my shipping of product because in tests, 80% of people (frequent online shoppers all) do not see where there is an option to ship.

 

Request an escalation, please.

Message 10 of 14
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