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Carnation-E

How to opt in to SMS notifications for Square Appointments after opting out?

Accidentally opted out of the Appointments SMS notifications by replying to the messages. How do  reinstate it so I receive the notifications vis SMS??

Message 1 of 23
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1 Best Answer

Accepted Solutions
Admin

Re: SMS notification for Square Appointments

Best Answer

@Carnation-E If you still have the SMS notification, could you reply again, but this time reply with the word Start?

 

When you do this you should see another SMS notification that says "Welcome to Square" and start receiving SMS notifications for Appointments again! 

 

If you've deleted the message let me know!

View Best Answer >

Message 2 of 23
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22 REPLIES 22
Admin

Re: SMS notification for Square Appointments

Best Answer

@Carnation-E If you still have the SMS notification, could you reply again, but this time reply with the word Start?

 

When you do this you should see another SMS notification that says "Welcome to Square" and start receiving SMS notifications for Appointments again! 

 

If you've deleted the message let me know!

View Best Answer >

Message 2 of 23
3,708 Views
Lashlady27

Re: SMS notification for Square Appointments

I accidently deleted the message! Please help! I want to opt back in to sms and email notifications! 

Message 3 of 23
2,469 Views
Admin

Re: SMS notification for Square Appointments

Hey @Lashlady27 - Head to your Staff tab in your Appointments Dashboard and select your profile. You should see Notifications section and you'll just need to check the "Text" box. If it is already checked and you're still not receiving them, reach out to our CS team and they should be able to help you get sorted out.

Message 4 of 23
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SuperStar2020

Re: SMS notification for Square Appointments

What to do when client deletes welcome to square text message and there is no way for her to opt in by texting START???

Message 5 of 23
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Highlighted
Admin

Re: SMS notification for Square Appointments

Hi @SuperStar2020! Welcome to the Community.

 

It looks like @puka offered a solution above that you can do through the Online Dashboard

Message 6 of 23
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SuperStar2020

Re: SMS notification for Square Appointments

Going to a dash board and checking “text “ box does not fix the issue with my clients not getting text notifications after they opt out

Message 7 of 23
881 Views
Admin

Re: SMS notification for Square Appointments

@SuperStar2020 It looks like she also provided a link to our CS team there as well that you can reach out to and get this all sorted out.


Check out that link and give our Appointments specialists an email or call!

Message 8 of 23
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salon224

How to receive text reminders after opting out?

This reply created from merging an existing thread: "How to receive text reminders after opting out?" The author has been notified via email.

 

I am a receptionist at a salon where the stylists use square appointments app for scheduling. A client texted STOP to opt out of reminder texts but now wants to receive the reminders via text. Is there a way for the client to opt back in?

Message 9 of 23
3,515 Views
AWholeNewYou

Re-enable text alerts for new appointments, alert staff

This reply was created from merging an existing thread: Re-enable text alerts for new appointments, alert staff


I accidentally replied "Stop" to disable the text message alerts of new appointments. How can I re-enable text messages when someone makes a new appointment? Is there a "code" word (i.e. reply "stop") I can text the same number to get texts again? Thanks!

Message 10 of 23
3,339 Views