How to opt in to SMS notifications for Square Appointments after opting out?

[Carnation-E]

Accidentally opted out of the Appointments SMS notifications by replying to the messages. How do  reinstate it so I receive the notifications vis SMS??

[CarlyKing]

I emailed customer service and was told there is no way to opt them back in without the original text message. Period no help. 

[ashc]

Hey @ADuBose!

I was able to find an existing thread in the Community on how clients can opt back in.

See the first page for how they can opt back in based on if they have the original text from before they opted out or how to check them back in for it on your Dashboard. 

[ADuBose]

Thanks for the link....

[ADuBose]

Just give me a link already. Do something that’s actually helpful. 

[thecomaspa]

WOW this is really bad,  I was wanting to use this feature, but after reading this bug with not being able to get the customer back after they unsubscribe and delete the original text. This is bad

[Dcfcn1kk1]

Luckily, only one client out of hundreds has done this. Issue still hasn’t been resolved, even conferencing with CS and client with client giving permission to be added back, verifying her number, receiving codes to repeat, etc. nothing. Nothing worked, so we gave up. Still happy with the over all appointments system, but yea, this particular part sucks.

[brian_stl]

We just ran in to this also.  If the client deleted the text thread they can not reply with START.  Can someone provide us with the text number they can text Start to? Or a setting on their customer profile to re enable notifications? 

[JJ_]

This sounds like a good question for our Marketing team, @brian_stl

They can take a look at your account with you to help a shine light here. Since we don't have the ability to discuss account-specific details with you openly here in the Seller Community, please reach out by phone or email when you have a moment by logging into your Square account and heading here.

P.S. Welcome to the Seller Community ✨

[BespokeTrims]

I changed my phone number on square and my appointment notification for when people book are sent to my old number still, why is this happening ? And when I book online with another phone I get notification  sms to my older numebr and not the new ?

[MayaP]

Hey there @BespokeTrims, thanks for reaching out and letting us know this is happening! That is bizarre! 

For this inquiry, I would reach out to our Square Appointments Team to investigate further why this is happening. They will need to look at your account settings and if needed they can file a ticket. For account security, we cannot take those actions here. 

Please reach back out if you need any additional help!