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Russk

I cannot open cash drawer in new POS (APG VP320-BL1416)

I have a new Square Stand with iPad Air 2, Contactless + Chip Reader and Dock, Star TSP100 TSP143U printer, APG VP320-BL1416 Vasario Cash Drawer with MultiPRO 320 Interface, LS2208 Digital Handheld Barcode Scanner with Stand and USB Cable, and an APG Cash Drawer CD-009A Multi-PRO Interface Cable. All connectors are fully inserted. But nothing I do with Square Stand will make the drawer open. The printer works and I can open the drawer with the key. How do I debug this problem? Any likely failure points?

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Russk

Re: Cannot open cash drawer in new POS

Best Answer

The issue appears to be that the APG VP320-BL1416 Vasario Cash Drawer isn't supported by Square software, although Amazon reviews say it is. So I returned the Vasario drawer to Amazon and ordered the Star Micronics cash drawer from Square. Worked perfectly. I suspect that the Vasario drawer was defective, but I have no way to know that for sure.

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Admin

Re: Cannot open cash drawer in new POS

Hi @Russk, welcome to the seller community.

 

Sorry to hear that you've been encountering trouble with your cash drawer. It sounds like you've got all of the right hardware. I just had a closer look into this — if you haven't had a chance already, please try inserting the printer cable into the other ports on the Stand's USB hub. That should resolve the issue.

 

If this doesn't clear things up, it might be best to give us a call and a team member will be able to talk it through.

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Russk

Re: Cannot open cash drawer in new POS

Doesn't work. Phone support seems busy just now. But here's how I tested:

  1. Unplug all USB cables in Stand hub
  2. Turn off printer
  3. Insert printer USB cable in port 1
  4. Turn on printer
  5. Press Test Cash Drawer button (which is already on screen)
  6. Repeat 2 - 5 with ports 2 and 3

Is this the sequence that should work, particularly step 5?

 

-Russ

 

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Admin

Re: Cannot open cash drawer in new POS

Hi @Russk,

 

Thanks for taking the time to give that a try — sorry that didn't resolve the issue. Yes, that sequence should have worked. It looks like you were able to get in touch with a team member and sort this out by the time I got back to your post.

 

Apologies for any frustration — hopefully their advice clears everything up.

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SteveJ

Re: Cannot open cash drawer in new POS

What is the fix to this...experiencing same issue?

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Russk

Re: Cannot open cash drawer in new POS

Best Answer

The issue appears to be that the APG VP320-BL1416 Vasario Cash Drawer isn't supported by Square software, although Amazon reviews say it is. So I returned the Vasario drawer to Amazon and ordered the Star Micronics cash drawer from Square. Worked perfectly. I suspect that the Vasario drawer was defective, but I have no way to know that for sure.

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SteveJ

Re: Cannot open cash drawer in new POS

Good stuff...thanks!  I unhooked and unloaded everything and started from scratch, and it started working again.  Hopefully it was a one time glitch!

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verulo

Cannot open cash drawer in new POS

Hola 

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CMarshall85

APG cash drawer not recognized

This reply was created from merging an existing thread: APG cash drawer not recognized

 

I'm helping a friend with his Square POS setup. This is the hardware he has:

 

  • Square Stand
  • Star TSP143IIIU Printer
  • APG VP320-BL1416 cash drawer

The cash drawer is not recognized in the Square app, so they have to open it manually. Are these pieces of hardware not compatible or what might be the problem?

 

Thanks!

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Admin

Re: APG cash drawer not recognized

@CMarshall85 I added your post to this thread where another seller had a similiar issue. Were you able to try the troubleshooting steps shared here, or the cash drawer troubleshooting steps in our Support Center? (Sometimes it can help to unplug the cable between the hub and the cash drawer - turn it around - and then try replugging the cables.) 

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