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I keyed in an amex card number ( 14 digits ) but the charge key is not lighting up to respond. ???

I keyed in an amex card number ( 14 digits ) but the charge key is not lighting up to respond. ???  help

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Hello @PB2014, welcome to the Seller Community! 

 

I can explain what's happening here. So when manually entering a credit card Square Point of Sale won't let you hit charge if the card information does not match what the issuer has on file. If you haven't already, I recommend reaching out to your customer to confirm they provided you with the correct information. 

 

If you still have questions please feel free to reach out to me! 

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