I am transitioning from Shopkeep to Square. We had someone come in with a Receipt from Shopkeep that needed to do a return. I couldn't find an option on Square Retail to do a Manual Return. We had that option on Shopkeep. Any suggestions?
Welcome to Square and to the Seller Community, @Andy212FL!
At this time, there isn't a way to process a return manually - you will only be able to process returns for items purchased through your Square Point of Sale. In this situation, you have a couple of options. You could use the Paid Out function to give your customer the return amount from your cash register - or you can process the return outside of Square (by cash, check, etc).
Let us know if you have questions about any of this.
You guys really need to fix this problem. We've been using Quickbooks for 10 years and recently switched and have no way to process returns from prior to using Square. Also we don't require receipts for all returns so we aren't always able to look them up that way.