How do I set up my online store to make the customer choose their location BEFORE they build their shopping cart? I keep reading that it has been built in, however, it is not doing that for my online store. HELP! It is a huge issue and customers are ordering and then not realizing they have to change the pick up location.
Sounds like you currently have the SHOP ALL template selected for your site. To prompt customers to select their pickup location before building a cart, switch to ORDER ONLINE template.
From the website editor, click the gear icon on the top left and using the Switch Template option. Screenshots on this thread.