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Beta Member

Prevent online orders being placed during non-business hours

I would like to prevent online orders from being placed during non-business hours. We have our online store set-up for pick-up and curbside pick-up of food. I have our business hours entered. Someone can go to our online store during non-business hours and place an order, but won't receive a pick-up time until we reopen. However, I would like to prevent people from even placing an order during non-business hours. I can do that by manually toggling the "Accept online orders" button under Checkout on and off, but I would prefer not to do that twice a day, since it is easy to forget to do and people could be prevented from placing orders if we forget to toggle it back on.

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Super Seller

Re: Prevent online orders being placed during non-business hours

Best Answer

@Amanda_Bierock 

 

Good point!

 

Maybe that's 2 feature requests as potential solutions this problem:

 

1. Having the option to only allow orders during Open times

2. When making an order past Open times, have something big & red & un-missable telling the customer that the shop is closed & when the pickup time is

 

Great perspective! Thank you!

 

Pesso
Pesso's Ices & Ice Cream
Square Super Seller - I'm here to help!

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Re: Prevent online orders being placed during non-business hours

Best Answer

I think I have found a SOLUTION for all of us.

I too have wanted the store to obey my business hours.

 

THE SOLUTION IS:

Go to your online store dashboard menu

> Items

> Categories

> select category (do the following for each category you need to limit the times customers can buy from your store)

> Availability

> select "Only certain days and times"

> select days and enter times you only want to sell items in  this category. In my case, after selecting this option, it showed defaults to my actual pickup hours and I just changed the start times to 12:00am so customers can order early in the morning before we open if they want, but after I have had time to upload my new inventory amounts

VIOLA!! The store will show items but mark them "Available Later" until the day/time you have entered as available for sale.

Hope this works for you all as it did for me!

 

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Super Seller

Re: Prevent online orders being placed during non-business hours

Hey @Amanda_Bierock , - Any particular reason why you don't want them to order at all during closed hours?

 

Before they finish checking out, they will pick a timeslot for pickup for times that you are open, and your tickets will print before the designated pickup time, according to your prep time.

 

I find it very useful that customers can place orders when we're closed, since it's still orders coming in and we're closed for just as much time as we're open - more time to order means more orders!

Pesso
Pesso's Ices & Ice Cream
Square Super Seller - I'm here to help!
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Beta Member

Re: Prevent online orders being placed during non-business hours

I don't want someone to order food at 9 pm, after we've closed, thinking they can come in and pick up their food that night because they didn't pay attention to the assigned pick up day and time at check out.

Message 3 of 43
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Super Seller

Re: Prevent online orders being placed during non-business hours

Best Answer

@Amanda_Bierock 

 

Good point!

 

Maybe that's 2 feature requests as potential solutions this problem:

 

1. Having the option to only allow orders during Open times

2. When making an order past Open times, have something big & red & un-missable telling the customer that the shop is closed & when the pickup time is

 

Great perspective! Thank you!

 

Pesso
Pesso's Ices & Ice Cream
Square Super Seller - I'm here to help!

View Best Answer >

Message 4 of 43
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Beta Member

Re: Prevent online orders being placed during non-business hours

Ok, I'll put that in as a feature request

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Super Seller

Re: Prevent online orders being placed during non-business hours

Tagging @kellyj - the magnificent Square Beta Community Manager!

Pesso
Pesso's Ices & Ice Cream
Square Super Seller - I'm here to help!
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Admin

Re: Prevent online orders being placed during non-business hours

@Amanda_Bierock

 

Thanks for your input on this. I responded in your Feature Request thread. I'll keep you updated if we make a change to this in the future.

kellyj
Beta Community Manager, Square
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Re: Prevent online orders being placed during non-business hours

@Kelly Is there a way our business can also be notified if this feature request goes through? The fact that we can't limit online ordering to a certain times creates a mess for our restaurants. 

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Re: Prevent online orders being placed during non-business hours

Yes, this is also very important to our restaurant.  We close on weekends and just about every weekend we get orders pop up.  If I catch them in time, I call the customers and notify them so they do not make a trip to our restaurant.  And, over Memorial Day, we closed and I even put a big sign on my website homepage, but customers still placed orders.  

 

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Square Community Moderator

Re: Prevent online orders being placed during non-business hours

Thanks for reaching out and let us know how this specifically impacted your weekend, @jon555 - this is frustrating indeed. I'm getting eyes from our Product Teams here for visibility. We will hit everyone back here as soon as we have some more info to share. Thanks, again! 

Joe
Community Moderator, Square
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