Problem with completing payment

[galynn]

Am having issues with my payment going thru.  It gets to the tip page just fine, and tip can be entered, at that point all stops, the "done" button does not work.  I am using an android, Samsung Galaxy 7 Crown, strip reader and on WiFi connection.  On occasion it will work, but that is rare.  Any suggestions,  location, mic are on.  Have contacted support but not of any help.  What am I doing wrong?

[Joe]

Hi there, @gaylynn - thanks for flagging this over to us here on the Seller Community. So sorry to hear about the continued trouble you are experiencing with your completion of sale. We appreciate you including the specific setup you are using, as well as the previous steps you've taken to try to resolve it.

Would you mind trying out these software troubleshooting steps? They will ensure that both your device and your Square POS app are running the most up to date software - which can rectify any outstanding glitches or issues the app might be encountering.

Let me know if that helps! I want to make sure this gets solved for you.