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Redeeming a Feedback Coupon without Rewards

We don't currently use the Square Rewards program and we recently sent a customer a coupon for giving us some feedback. What we quickly discovered when they came in to redeem it is that there's no obvious way to do so. We saw on the support group here that you can use the "Rewards" system to redeem it. The problem is that we don't pay for this additional loyalty and rewards system so we don't have access to the tab for it.

 

Is there a work around so that we can redeem these coupons?

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Admin

Hey @GFgem! Awesome to hear that you're using those Feedback coupons! Customers love those 😀

 

You don't have to be enrolled in Square Loyalty in order to send or redeem those coupons. You can redeem the coupon through your device, except the only thing you can dismiss in those steps is step number 4- entering a customer's phone number.

 

Instead you'll select the option that says Use Code in the upper right hand corner and punch in the 6 digit code that your customer received in the feedback coupon.

 

Hope this helps! Please reach out if you have other questions!

Bea_
Beta Community Manager, Square
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